There are many solutions to consider when implementing or upgrading voice systems. These include:
VoIP and SIP solutions
Through a variety of transmission techniques and technologies, Voice over Internet Protocol (VoIP) uses the Internet to deliver dial tone and voice transmission, allowing users to access voice communication and multimedia sessions via Internet networks. These systems are a great choice for businesses of all sizes, especially those with multiple locations and mobile workforces.
Business VoIP typically comes in two forms: SIP Trunking (Session Initiated Protocol) and Hosted PBX (a hosted phone system).
SIP Trunking integrates digital telephony with a traditional premise-based or physical telephone system. SIP Trunking provides interoperability that enables businesses with a traditional PBX-based phone system to expand and use VoIP through their internet connectivity. Ultimately, SIP is like a dial tone. As such, it is an easy way to upgrade and conform your Voice T1/PRI dial tone to your current system.
Hosted PBX is a virtual, cloud-based phone system. With this service, companies no longer need to purchase and maintain a premise-based phone system. Instead, they receive an Internet-based phone or softphone (software-based). Moreover, they are no longer tied to a fixed cost or location. They will receive the benefits and features of a high-end cloud-based phone system, many of which include software API’s for a more productive office. Today’s systems also include mobile integration that allows you to take your office phone anywhere.
Hosted Call Centers incorporate the functionality and features of the Hosted PBX system while also offering high-end features such as Advanced IVR, Skills Based Routing, Idle Time tracking, Workforce Management, highly detailed reporting, multi-level portal access, and much more. The service is cloud-based to support a distributed workforce and failover/DR. It is also easily managed via a secure portal.
A Unified Communications as a Service solution offers simplified message management that keeps messages organized into a single interface, accessible from a variety of different devices. Unified messaging is very convenient for mobile business users because it allows them to handle their voice, presence, Instant Messaging, fax and regular text messages as objects in a single application.
Teleconferencing allows anywhere between two to hundreds of people in separate locations to exchange information live, via a telecommunications system. Teleconferencing supports audio, video, and/or data.
- The Voice PRI is a 24 channel voice T1 with a channel dedicated to data. The data channel adds features such as caller ID to the service. Although TDM service is being phased out by many carriers, there are many clients that still prefer to rely on this tried and true service. With the consolidation and general phasing out of copper based services many PRI’s today are delivered via Fiber.
- POTS refers to Plain Old Telephone Service. Most carriers are again phasing this traditional service out for IP-based voice services. Nonetheless, POTS lines still have a place with many companies. POTS service is still the preference for Alarm, Emergency, and Fax use.