Mitel Technical Supportabout mitel

To Report a Trouble or place a Move, Add or Change Request:

Email micloudsupport@mitel.com or call our Mitel Customer Interaction Center at 800-722-1301, and select option 2 then option 2 to submit a request.

For Existing Trouble or Status on a Move, Add or Change Request:

Email micloudsupport@mitel.com or call 800-722-1301, and select option 3, option 2 and then option 2 for an available agent.

For Management Escalation on an Existing Trouble or Status on a Move, Add or Change Request:

Email MCSEscalations@mitel.com or call 800-722-1301, and select option 3, option 2 and then option 2 and ask for the Escalation Manager on duty.

Note: When sending emails to the MCS Escalation, please provide the Case Number and brief description of the issue. You will receive a response within an hour.

About Mitel

Mitel offers cloud communications, call center, communication and collaboration, and mobile carrier solutions to businesses of all sizes.