How often as a company, team, and individual do you take the most finite resources we all have, Time, and use it to just sit quietly, think, and evaluate? For businesses in general, it is very easy to become lost in the day to day operations.
In order to be a successful business, it’s important to continually re-evaluate and evolve; otherwise, you risk losing your edge and quickly becoming irrelevant in whatever your particular industry might be. As a team, we sat down and looked at our future goals, business model, and our current position and direction.
Our overall goal as a company has not changed since the company was founded in 1997. Global Communication Networks, Inc. was created because its Founder, Chris Palermo, after working for several telecommunication carriers, knew there was a better way to truly take care of clients’ telecom needs. GCN remains 110% committed to being entirely customer-centric and bringing the best experience possible to our clients. As a Telecommunications Agency, our “product” is our Customer Service. Why would a company decide to buy their telecom needs through GCN versus contacting a desired carrier directly? It’s a question that we as a company need to continually ask ourselves. If I were the customer, would I buy from me? As a company we thought about this question for the last several months. Our overall company focus has not changed, but in looking at our Core Values we decided it we needed some updating. Here is what we feel best defines GCN as a company.
Strategic – Highly customized solutions and well negotiated agreements. We understand that no two businesses or projects are exactly the same. We take each opportunity to serve our clients on a case by case basis. GCN creates individual solutions based on a company’s specific business needs and requirements from scalability, flexibility, budget, contract negotiations, and implementation. Instead of a cookie cutter, we have a scalpel.
Genuine – Our approach is authentic, sincere, and forthright. We understand that individuals generally do business with people they like and those they can relate to. A company is only as good as its representatives, and at GCN, we take pride in the World-Class team we have built to serve our clients. GCN will treat each of our clients and partners with deserved respect. Our main goal is to always source the best carrier solution(s) for your business. No sales gimmicks and no obscuring of the truth in order to make a quick sale. We call an apple an apple, not a miracle fruit.
Tenacious – More than Determined. At GCN our commitment is always to our customer. We promise to follow through on any and all issues for our clients. We will not stop when an issue becomes difficult or requires extra man hours to see through to completion. Our Account Management team works tirelessly to get the best possible solutions and pricing. The GCN in house PMO (Project Management Office) is completely dedicated to ensuring all implementations are run seamlessly to ensure our customers services are installed on time and error free.
Available – Always accessible and supportive. Each client of ours will have a dedicated Account Manager assigned to them. Every client will also have direct access to each level of escalation up to the CEO of the company. GCN is always available to hear from our clients. Phone, Email, Instant Messenger, Mobile, Social Media, and fax, we are always accessible. Every email sent or replied to from GCN will contain our full signature; we will not “hide” behind email.
Objective- Unbiased and Carrier Neutral. GCN’s focus is always on serving our clients. We do not represent carriers to our clients; we represent clients to our carriers. As such, we take a true consultative approach to finding the best possible solution with the best carrier for your individual business needs.
Our CEO, S. Chris Palermo said the following: “GCN is a 17 year old company that has been on the Inc. 500/5000 list of Americas Fastest Growing Companies for the last two consecutive years. Our customer has everything to do with our success as a business. Rather than telling a customer what we can do for them, we ask our customers what makes for the greatest vendor relationship, and challenge ourselves to be that vendor. We are driven to learn about new products and carriers all over the world so we can bring strategic solutions to all of our customers’ projects. One of my primary drivers from a business perspective is to receive recognition from our customers for a job well done.”